Privacy Policy
At PractiCal VA, we are committed to protecting the privacy and confidentiality of our clients' personal and sensitive information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with Australian privacy standards.
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1. Collection of Personal Information
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We collect personal information necessary for providing our services effectively. This may include:
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Contact information (name, email address, phone number)
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Practice details
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Patient medical information and details (only as required for providing services)
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Billing and financial information
We collect personal information directly from you or your authorised representatives. We may also collect information from publicly available sources or third parties with your consent.
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2. Use of Personal Information
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We use personal information for the following purposes:
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Providing our services, including practice management, administration, and customer care
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Processing payments and issuing invoices
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Project management and delivery
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Responding to inquiries and providing support
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Complying with legal and regulatory requirements
3. Disclosure of Personal Information
We may disclose personal information to third parties in the following circumstances:
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With your consent
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To service providers and partners who assist us in delivering our services
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When required by law or to comply with legal obligations
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To protect our rights, property, or safety, or the rights, property, or safety of others
We do not sell or rent personal information to third parties.
4. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate security measures such as encryption, access controls, and regular system audits.
5. Access and Correction
You may request access to the personal information we hold about you, and request corrections if necessary. We will respond to such requests in accordance with applicable privacy laws.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When personal information is no longer needed, we securely delete or anonymise it.
7. Third-Party Links
Our website or services may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate channels.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@practicalva.com.au.
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By engaging our services or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
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Last Updated: March 6th, 2024
